Privacy Policy Overview
This privacy policy is meant to help you understand what data we collect, why we collect it, and what we do with it.
Information Collection
Information You Give Us
For example, subscribing to our newsletters, blogs, and marketing services requires you to opt into that mailing list. When you do, we’ll ask for personal information, like your name, email address, or telephone number.
Information From Your Use of Our Services
We sometimes collect information about the services that you use and how you use them, like when you access a service such as the helpdesk portal or visit one of our self-service websites.
Information We Need to Supply Our Services
Some of our services require us to store personal information such as name, email, telephone numbers, and other contact details. This information is required to identify you and the services that you have purchased or have been purchased for you by your employer.
Device Information
We may collect device-specific information (such as your hardware model, operating system version, unique device identifiers). Cybrid may associate your device identifiers or email address and phone number with your Helpdesk Account.
Log Information
When you use our support services, we may collect and store certain information in server logs. This includes:
- Telephony log information (e.g., phone numbers, call duration, SMS routing)
- Internet protocol address
- Device event information (e.g., crashes, system activity)
- Cookies that may uniquely identify your browser or Helpdesk Account.
Unique Application Numbers
Certain services include a unique application number. This number and information about your installation may be sent to Cybrid when you install or uninstall that service.
Cookies and Similar Technologies
We and our partners use various technologies to collect and store information when you visit a Cybrid service, including cookies or similar technologies.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, protect, and improve our services.
- Develop new services.
- Protect Cybrid and our users from fraudulent use.
We may combine personal information from one service with information from other Cybrid services.
Transparency and Choice
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:
- Review and update your contact details in your Helpdesk Account at any time.
- Opt in and out of direct marketing campaigns.
- Request a copy of any data we hold about you.
- Request corrections for inaccurate data.
Information Sharing
We do not share personal information with companies outside of Cybrid unless:
- With your consent.
- With domain administrators who manage your Helpdesk Account.
- For external processing based on our instructions and policies.
- For legal reasons when necessary to comply with laws or regulations.
Information Security
We work hard to protect Cybrid and our users from unauthorized access to or unauthorized alteration of information that we hold through:
- Encryption of services using SSL.
- Two-factor authentication for account access.
Changes to Privacy Policy
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.
Contact
Cybrid’s Data Protection Officer, Mike Jenkings, can be contacted via email at dpo@cybrid.solutions.